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Using A Customer Service Culture To Drive Profit
By Patty Crabtree, Senior Consultant In the ever-evolving business landscape, customer service remains a critical function that has been significantly impacted by the pandemic and the trend of employee...
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Charting your Course for 2024!
By Patrick McClure, Sr. Consultant It’s common in the fall time to hear company executives complain about the holiday season. I can just hear them now: “OMG, we only have two weeks in December, and the...
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Your Business Can Benefit From The Fourth Industrial Revolution
By Dan Hamon, Senior Consultant In the words of President Teddy Roosevelt, “Sometimes a revolution is necessary.” By Gerd Altmann Now is that necessary time for business leaders. The global economy is...
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Being Planfully Minded For 2024
By Paul David Walker, CEO Genius Stone Partners Now is the time for business leaders to get centered for 2024. by Milada Vigerova In my book Invent Your Future, I shared that knowing how to invent the...
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Beware The Shortcomings Of Adjective-Based Assessments
By Dana Borowka, MA Pop quiz for business leaders. Complete these statements: By Lindsay Jayne A. If something seems too good to true, it ________________. B. You get what you _______________________....
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Holidays: A Ritual of Joy or Sorrow
By Robert Maurer. Ph.D The year-end holidays of Thanksgiving, Christmas, Hanukkah and New Year’s Eve evoke powerful emotions in many of us. The holidays can be a time of great joy and celebration or a...
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Don’t Rush the Hiring Process: Bad Hires Are 3X More Costly Than You Think
By Dana Borowka, MA There is an old adage that one bad apple can spoil the whole bunch. A bad hire can be that bad apple for you. by Natalie Grainger Now contrast that to the famous words of...
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Time To Leverage Your Staff For Higher Productivity
By Doug Clute In his business classic Good to Great, Jim Collins said: “Great vision without great people is irrelevant.” Famously Collins says you need to have the right people in the right seats on...
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The Future of Sales
By Dana Borowka, MA Not all sales and marketing people are created equal. In a challenging economy, you want to hire people who are creative, innovative and can get results despite the roadblocks....
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The Power of 360 Assessments In the Evolving Workplace
By Patty Crabtree, Sr. Consultant Back in math class, you learned 360 degrees meant to go full circle, a whole circuit, the complete cycle, or a literal round trip. In other words, to circle around to...
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